Frequently Asked Questions

You may be wondering.

What time is Check-In and Check-Out?

Check-In: 3:00pm | Check-Out: 10:00am

Please note that the motel doesn’t have regular office staffing. My residence is upstairs so if I’m not in the office please ring the bell so I know you’re here. If I’m off-site I will leave a message on the door with my expected return time. However, this will not affect your ability to check-in. Look for a text from me with the keycode to your room. This text will also serve as notification in the event that your room is ready earlier than 3:00pm. Additionally, if you’d prefer a contactless check-in, this text will allow you to enter your room without having to stop by the office.

Don’t text? Let me know & I can call you with the keycode info.

Can I have an early Check-In or late Check-Out?

Possibly. If you request an early check-in or late check-out we will do our best to accommodate your request, however, it’s not always possible to do so.

Do you have a minimum stay?

During peak Summer season there is a 7-night minimum stay required, however, this minimum stay is reduced if 7 nights are not available.

Shoulder seasons require a 2-night minimum stay, and holiday weekends require 3 nights.

Off season has no minimum stay requirement.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, Venmo, cash and personal checks with ID.

Venmo @Lisa-Channel_Lane_Inn

Do you allow pets?

Beginning 2026 our motel will no longer accommodate pets.

This decision was made to ensure a consistent, clean and comfortable experience for all guests. If you have already booked a reservation with a pet and staying without your pet isn’t possible, you may choose to cancel your reservation without penalty and receive a full refund of any deposit. Ask us for recommendations of nearby pet-friendly accommodations.

Service animals, as defined by the Americans with Disabilities Act (ADA), will continue to be welcome. While we love animals, emotional support animals and pets are not classified as service animals under ADA guidelines.

We did not make this decision lightly and appreciate your understanding as we make this change to improve the overall guest experience. Your comfort and satisfaction remain our top priorities.

Do you allow children?

Yes! We are a family-friendly business and Pentwater is wonderful for kids!

Do the rooms have coffee makers?

Yes! Each room has a drip coffee maker & filters. Please bring your own coffee grounds, or better yet, buy some in Pentwater! Single-serve capsule coffee machines available upon request.

Do the rooms have hair dryers?

Yes! Each room has a hair dryer. Iron & ironing board are also available on request.

What is your cancellation policy?

For cancellations more than 10 days prior to arrival we will refund your deposit minus a $25 cancellation fee.
For cancellation of all or part of your reservation less than 10 days prior to arrival your deposit will be held as a cancellation fee.
Cancellation on the day of arrival or no-shows will be charged the entire reservation amount.
There is no refund for early departure.
Channel Lane Inn takes your room(s) off the market once you book and does not double book reservations, therefore, we are not responsible for guests unable to arrive or guests having to depart early for any reason.
We accept one-night stays only on a prepaid non-refundable basis and may not be changed for any other date.
Exception is made for cancellation of winter reservations (December, January, February) when 24 hour notice of cancellation due to weather is accepted.
Reservations are non-transferable.
Trip Insurance is advisable. We understand that life has a way of interrupting plans. Use this to protect your vacation investment against unforeseen cancellation, or changes due to a variety of maladies or emergencies, which might include illness, acts of God, etc.

We are a small family business and any cancellation affects us greatly. Thank you for understanding.

Is WiFi available at the inn?

Yes, all of our guest rooms have free WiFi and cable television.

Do the rooms have air conditioning?

Yes, each of the rooms have independent heating and air conditioning for your comfort, but pease be mindful of energy use when away from the room.

Do you have accessible rooms for guests with limited mobility?

Our property and rooms will be accessible to most guests, but perhaps not all depending on circumstance. These are the mobility considerations and limitations of the Channel Lane Inn.

All guest rooms are on the ground floor.
Each room has a private entrance, easily accessible from dedicated, level parking spaces.
Inner and outer doorways are standard size and may not easily accommodate all wheelchairs.
Rooms are level and barrier-free, apart from furniture – there are no stairs or elevated portions.
Room flooring is hardwood with slightly raised rugs in the living area.
Showers are walk-in, with a 6-in rise at the entrance. The 1-Bedroom Cottage & the 2-Bedroom Suite have showers with grab bars, but the other Kitchenette Rooms showers do not.

Do you have any smoking rooms?

No, Channel Lane Inn is a smoke-free property – all guest rooms are non-smoking.

Smoking is permitted in the outdoor common areas, but we ask guests to be considerate of other guests & to properly dispose of cigarette butts.

Smoking, burning or vaporizing any substance including marijuana in a room is prohibited and will result in a $250 charge to the cardholder. If you are traveling with marijuana please store it in your vehicle to prevent odor in your room which will result in a $250 fine.